Key takeaways
- Document the system before adding volume
- Hire for the bottleneck, not the job title
- Review numbers weekly, not quarterly
Systems, not heroics
Every recurring task lives in a documented SOP. If only you can do it, the gym can't grow past you.
Delegation by outcome
Hand off the goal and the KPI, not the task list. Trust the team to find the path.
Weekly dashboards
7 numbers, one screen, every Monday. If the numbers are green, you don't need to be in the building.